Here’s What We Can Do Together
SUPPORT LEVELS
Clarity. Confidence. Community. One Step at a Time.
1
Free Community
2
Inner Circle
3
CQC Confidence Coaching
4
Rapid Implementation Study Day
What's Included:
- Free access to the Harmony CQC Confidence Community, connecting you with other Practice Managers, Partners, and Governance Leads across the UK
- Regular updates on CQC changes, best practice insights, and practical tips from the Harmony CQC team
- Invitations to live learning sessions and community discussions, focusing on leadership, risk management, and inspection readiness
How this helps:
Provides a supportive starting point for understanding CQC requirements
Helps you benchmark your current position and identify early priorities for improvement
Connects you with peers who face similar challenges and share practical solutions
Builds your confidence before committing to more advanced improvement programmes.
This option works well for practices beginning their compliance journey or seeking a supportive community to build early CQC confidence before progressing to structured improvement with the Inner Circle.
What's Included:
- Immediate access to the Harmony CQC Framework and over 40 detailed audit templates, with new audits added every week
- Ability to create best-practice policies and evidence collation using Concordia AI tools
- Access to the Harmony CQC Confidence Community, where practices share learnings, challenges, and peer support
How this helps:
Equips your team to systematically address known gaps in compliance
Provides clear frameworks to demonstrate progress
Enables your managers and governance leads to focus their efforts in the right areas
This option works well where there is sufficient internal capacity to drive improvement using structured tools and peer support.
What's Included:
Everything in Level 1 and 2, plus:
-Structured online coaching sessions for up to two members of your team (e.g. Practice Manager and Compliance Lead)
-A step-by-step implementation flight plan through the 8-Step Harmony CQC Framework
-Priority support via the Harmony CQC Confidence Community for ad hoc questions
How this helps:
Provides external accountability and expert guidance to maintain momentum
Reduces the risk of progress stalling due to competing priorities
Builds capability within your team to embed and sustain compliance
This is recommended if your team requires structured support and regular touchpoints to drive implementation.
What's Included:
Everything in Level 1 and 2, plus:
A Study Day for your core team to accelerate progress. During this dedicated session, we will work through four key stages of the Good Governance Cycle:
Module 1: Leadership & Accountability – clarifying leadership responsibilities, priorities, and communication plans
Module 2: Risk Management – identifying and assessing key risks and compliance gaps
Module 3: Policies & Procedures reviewing your current policies, identifying those requiring urgent attention, and setting clear priorities for improvement
Module 5: Audit & Monitoring creating a clear approach to auditing processes and collecting evidence to demonstrate progress to the CQC
How this helps:
-Provides a structured, focused approach to tackle immediate priorities without feeling overwhelmed
-Equips your team to show rapid progress against CQC requirements
-Reduces uncertainty and builds confidence in your internal processes
This is the most comprehensive option for practices needing to accelerate improvement quickly and lay strong foundations for sustained change.