FREQUENTLY ASKED QUESTIONS

Harmony CQC is a practical support and coaching platform created to help General Practice teams feel calm, confident, and fully prepared for CQC inspections. Combining leadership coaching, governance frameworks, and real-world compliance tools, it turns reactive firefighting into proactive management and supports continuous improvement in safe, caring, responsive, effective and well-led care.

Harmony CQC is designed for anyone with responsibility for compliance or leadership within General Practice — including Practice Managers, GP Partners, Registered Managers, and Compliance Leads. Whether you’re new to your role or experienced but stretched, we’re here to support you.

Unlike traditional compliance support, Harmony CQC focuses on both governance and confidence. We combine structured audits, ready-to-use templates, and live coaching with leadership development and mindset support — because confident leaders lead compliant teams.

We offer a range of support levels to suit every practice:

🌿 Free Community – Access to helpful resources and discussions with peers.
🌱 Inner Circle Membership – Weekly governance audits, compliance tools, policy templates and access to a supportive online community where you can share insights and learn from others.
🌻 CQC Confidence Coaching – Small group coaching to address your biggest compliance or leadership challenges.
🌞 Rapid Implementation Study Day – A focused day to identify gaps, prioritise actions, and create a clear plan for CQC readiness.

The Inner Circle gives you:

-Weekly audits aligned to CQC domains

- Exclusive updates, resources, and discussions tailored for Inner Circle members.
- A space to ask questions, collaborate, and connect with the experts and peers who will support your journey.

-Ongoing AI and human support when you need it most

New audits are released weekly, covering a range of topics including leadership, safety, risk management, governance, and patient experience. Each audit includes clear criteria, an action plan, and prompts to help embed learning into daily practice.

Yes. Memberships such as the Inner Circle are completely flexible and can be cancelled at any time. There are no long-term commitments or hidden fees, we want you to stay because Harmony CQC genuinely adds value to your practice.

This is personalised, supportive coaching that helps you understand the inspection framework, strengthen your governance systems, and build the leadership confidence needed to navigate CQC visits calmly and effectively.

The Rapid Implementation Study Day is a high-impact, intensive one-day designed to accelerate your progress. Together, we’ll assess your current position, identify gaps, and develop a clear, step-by-step action plan to bring your practice up to standard — quickly and confidently.

Our AI tools (like Concordia AI) are designed specifically for primary care compliance. They help you draft policies, interpret inspection questions, and generate reports — saving time while ensuring your responses align with CQC expectations.

Free Community – £0

Inner Circle Membership – £19.97 per month (cancel anytime)

CQC Confidence Coaching – Prices vary depending on your chosen programme

Rapid Implementation Study Day – Quoted individually based on your practice needs

Simply choose your level of support:

-Join the Free Community to access your starter resources.

-Step into the Inner Circle for audits, compliance tools, and a supportive professional community.

-Book a CQC Confidence Coaching session or Study Day for tailored, hands-on support.

-You can start anytime. We’ll help you build a calm, confident and a consistent rhythm of compliance.